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LEGAL INFO

Shipping Policy

At ShapeSecure, we strive to ensure a seamless shopping experience. Below are the detailed terms outlining our shipping processes:

  1. Order Processing Timeline
    Orders are processed during regular business days, Monday through Friday, excluding weekends and public holidays. Please allow up to three (3) business days for processing from the date your order is placed. Once processed, shipment may occur on the next business day or within seven (7) business days, depending on the item.
  2. Peak Period Delays
    Extended processing times may apply during holidays, sales events, or peak shopping seasons. We appreciate your patience during these periods.
  3. Shipping and Delivery
    Orders are shipped via third-party carriers, including USPS, DHL, FedEx, Canada Post, or others as specified during checkout. Shipping times vary by carrier and destination. Estimated delivery dates are provided but not guaranteed.
  4. Tracking Information
    Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's status. Ensure that your email address is accurate at checkout to receive timely updates.
  5. Liability for Lost, Stolen, or Damaged Packages
    ShapeSecure is not responsible for packages that are lost, stolen, or damaged during transit by third-party carriers. In these cases, we will assist you in filing a claim with the carrier. However, ShapeSecure does not issue refunds or resend items in these circumstances.
  6. Important Notice
    Please double-check your shipping address before completing your order. ShapeSecure is not responsible for delayed or failed deliveries due to incorrect or incomplete address information.

Return Policy

At ShapeSecure, we strive to ensure a seamless shopping experience. Below are the detailed terms outlining our return processes:

  1. Final Sale Policy
    All sales are final, and we do not accept returns for any items. Please consult the sizing chart provided for each item or contact us for assistance with sizing prior to placing your order.
  2. Defective or Damaged Items
    Customers must report any defective or damaged items within three (3) calendar days of receipt. If the company is at fault, we will offer a replacement of the same item.
  3. Incorrect Items
    If you receive an incorrect item, notify us within two (2) business days of delivery to initiate an exchange for the correct item. The incorrect item must be returned in unused and original condition.
  4. Health and Safety Exceptions
    To ensure the safety of our clients, returns or exchanges for any shapewear garments are not accepted.

Have a question or need further assistance? Please contact us at info@shape-secure.com or visit our contact page to get in touch.